This notice explains what personal information Kent Pallet Trucks collects when you contact us through this website or do business with us, why we hold it, who we share it with and how long we keep it.
Who we are
Kent Pallet Trucks Ltd is responsible for the personal information described in this notice. In data protection terms, we are the controller.
- Address: Unit 1, Howfield Lane, Chartham, Canterbury, Kent CT4 7HG
- Telephone: 0800 920 2660
- Company number: 13494443, registered in England and Wales
- Registered office: the address above
If you have a question about your information, or want to use any of the rights below, call us or write to us at the address above.
What we collect
When you send us a message through this website, we collect what you type into the form: your name, your company if you give it, your email address, telephone number or both, your postcode if you give it, what your enquiry is about and your message.
Alongside that, the form records the page you sent it from and the type of browser you used. To stop spam and repeated automated messages, it also keeps a scrambled, one-way version of your internet (IP) address, which we cannot turn back into your actual address.
When you do business with us, by phone, email, in person or through this website, we keep the details we need to look after you: names and contact details of the people we deal with, company and site addresses, the machines we hire, sell or maintain for you, service and thorough examination records, quotes, agreements and invoices.
We don't ask for, and don't want, sensitive information such as health details, so please don't include it in a message.
How we use it
We use your information only for the purposes below. The law requires us to have a lawful basis for each one, and we've listed it alongside.
| What we use it for | Our lawful basis |
|---|---|
| Replying to your message and preparing a quote | Taking steps you've asked for before entering a contract, or our legitimate interest in answering business enquiries |
| Providing hire, sales, servicing and thorough examinations, and invoicing for them | Performing our contract with you or your company |
| Keeping thorough examination reports and service records | Legal obligation, under the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) |
| Keeping financial and tax records | Legal obligation |
| Protecting our website form from spam and misuse | Our legitimate interest in keeping our website working and secure |
| Arranging finance, if you ask to pay that way | Taking steps you've asked for before entering a contract |
We don't send marketing emails to people who contact us through this website. We don't sell your information, and we don't use it to make automated decisions about you.
Who we share it with
We use a small number of service providers to run our website, our records and our email. They handle your information on our instructions and may not use it for anything else.
| Provider | What they do for us | Where |
|---|---|---|
| Supabase | Hosts the database that holds enquiries, customer records and service records | London, UK |
| Vercel | Hosts this website and passes your message to our records | London, UK (a US company) |
| Resend | Emails our team to tell them your message has arrived | United States |
| Microsoft 365 | Our business email | Microsoft's data centres |
We also share information when we need to:
- Finance providers: if you ask to buy or hire on finance, we pass the details needed to the finance company so it can consider your application. It will explain how it uses them.
- Professional advisers: our accountants, insurers and legal advisers, where they need it to advise us.
- The authorities: where the law requires it, for example HMRC or the Health and Safety Executive.
Where it's stored
Our records are held in London, and this website runs in London. Resend, which emails our team when a message arrives, is based in the United States, so that email is handled there. Where your information is handled outside the UK, we make sure it's protected to the standard UK law requires.
How long we keep it
We keep information only as long as we need it, then delete it.
| Information | How long we keep it |
|---|---|
| A message that doesn't lead to any business | 2 years from your last contact with us |
| The scrambled IP address used to stop spam | 30 days |
| Customer contact details, quotes and agreements | 6 years after we last did business with you |
| Invoices and financial records | 6 years from the end of the financial year they relate to, as tax law requires |
| Thorough examination reports | At least as long as LOLER requires: until the next report is made, or two years, whichever is later |
Cookies
This website doesn't use cookies, analytics or any other tracking. If that changes, we'll update this notice first and ask for your consent where the law requires it.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that's wrong or incomplete
- ask us to delete your information, where we no longer have a reason to keep it
- ask us to restrict how we use it, or object to our using it on the basis of legitimate interests
- ask for information you gave us in a format you can take elsewhere
To use any of these, call us on 0800 920 2660 or write to us at the address above. There's no charge, and we'll reply within one month. We may need to check who you are before we act.
Concerns and changes
If you're unhappy with how we've handled your information, please call us on 0800 920 2660 or write to us at the address above, and we'll put it right.
We'll update this notice when the way we use information changes. The date at the top shows when it was last changed.